Shipping Policy | Garden Buzz

Shipping & Delivery Policy

Garden Buzz

Effective Date: 30 August 2026

Garden Buzz delivers products to customers within South Africa. We aim to process and deliver orders efficiently while keeping delivery information clear and transparent.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been received and verified.

Processing includes order confirmation, preparation and packaging of your products for dispatch.

2. Delivery Time

After an order has been dispatched, the estimated transit time is 3–5 business days.

The estimated total delivery time is therefore approximately 4–7 business days, depending on the delivery destination and circumstances affecting the courier service.

Delivery times are estimates and may occasionally be affected by public holidays, adverse weather, courier delays, peak periods or circumstances beyond our reasonable control.

3. Delivery Charges

Applicable delivery charges will be displayed or communicated to the customer before the order is completed.

Delivery charges may vary depending on the product, delivery location, size, weight and delivery requirements.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Garden Buzz cannot be responsible for delays resulting from incorrect or incomplete delivery information supplied by the customer, subject to applicable consumer rights.

5. Large or Specialised Products

Certain products, including garden furniture, agricultural equipment, machinery and other large or heavy items, may require specialised delivery arrangements.

Where different delivery arrangements or additional charges apply, these will be communicated to the customer before the order is fulfilled.

6. Damaged or Incorrect Deliveries

Customers should contact Garden Buzz as soon as reasonably possible if an order arrives damaged, incomplete or incorrect.

We may request photographs or other information to assist with investigating the issue.

Any applicable remedy will be handled in accordance with our Returns & Refunds Policy and applicable South African consumer-protection law.

7. Delivery Tracking

Where tracking is available, tracking information may be provided to the customer once the order has been dispatched.

8. Contact Us

For delivery enquiries, please contact: