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Garden Buzz

Garden Buzz


Effective Date: 30 August 2026

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Garden Buzz respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or purchase products from us.

Garden Buzz processes personal information in accordance with applicable South African privacy and data-protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

Depending on how you interact with Garden Buzz, we may collect:

  • Name and surname

  • Email address

  • Telephone or WhatsApp number

  • Billing and delivery address

  • Order and purchase information

  • Payment information necessary to verify EFT payments

  • Information provided when contacting us

  • Information submitted through website forms

  • Technical information collected when using our website

We only collect information reasonably necessary for the relevant purpose.

2. How We Use Your Information

Garden Buzz may use your personal information to:

  • Process and fulfil orders

  • Verify payments

  • Arrange delivery

  • Communicate with you about your order

  • Respond to enquiries

  • Process returns, refunds and warranty matters

  • Maintain transaction and business records

  • Improve our website and services

  • Prevent fraud and unlawful activity

  • Comply with applicable legal obligations

  • Send marketing communications where permitted by law

3. Website and Wix

Garden Buzz's website is operated using Wix.

Wix may process certain information relating to visitors and website users as necessary to provide website hosting, security, functionality and related services.

Garden Buzz may also use information generated through the website to maintain website security, understand website performance and improve the customer experience.

For information about how Wix processes personal information, please refer to the applicable Wix privacy documentation.

4. Cookies

The Garden Buzz website may use cookies and similar technologies to support website functionality, security and performance.

Cookies may be used to remember preferences, maintain website functionality and understand how visitors interact with the website.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Orders and Payments

When you place an order, Garden Buzz may collect information necessary to process and fulfil your purchase.

As Garden Buzz currently accepts EFT / Bank Transfer, payment-related information may be used to identify and verify payments and reconcile transactions.

Garden Buzz does not require or request customers' online banking passwords, PINs or OTPs.

6. Sharing Personal Information

Garden Buzz does not sell or rent your personal information.

Where reasonably necessary, we may share relevant information with trusted service providers involved in operating our business, including:

  • Wix and website service providers;

  • courier and delivery providers;

  • banking or payment-related service providers;

  • professional advisers; and

  • government or regulatory authorities where legally required.

Only information reasonably necessary for the relevant purpose will be shared.

7. Direct Marketing

Garden Buzz may send promotional communications where permitted by applicable law.

Where consent is required, appropriate consent will be obtained.

You may request that Garden Buzz stop sending marketing communications to you.

8. Security

Garden Buzz takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, destruction or disclosure.

However, no online system can be guaranteed to be completely secure.

9. Retention

Garden Buzz will retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required by applicable law.

When information is no longer required, reasonable steps will be taken to securely delete, destroy or anonymise it where appropriate.

10. Your Rights

Subject to applicable law, you may have the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate information;

  • object to certain processing;

  • withdraw consent where processing is based on consent; and

  • request deletion where legally applicable.

Requests relating to personal information can be submitted using the contact details below.

11. Privacy Enquiries

For privacy-related questions or requests, please contact:

Garden Buzz
Email: info@gardenbuzz.co.za
Phone: +27 [INSERT PHONE NUMBER]
WhatsApp: +27 [INSERT WHATSAPP NUMBER]

Physical Address:
3010 Winnie Mandela Drive
Bryanston, Sandton
Johannesburg
Gauteng
South Africa

12. Complaints

If you have concerns regarding the way Garden Buzz handles your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

You may also lodge a complaint with the Information Regulator of South Africa where applicable.

Information Regulator of South Africa

13. Changes to This Policy

Garden Buzz may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The current version will always be published on this page with the applicable effective date.

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